Returns & refunds

Returns & refunds

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Where a failure is major, you choose between a refund, a replacement, or keeping the item and being compensated for the drop in value. Where a failure is minor, we may choose to repair it within a reasonable time.

Items sold by other merchants

Some listings are referred: they are sold by another merchant, named on the listing, and you pay on their site. This policy does not cover those items. Returns, refunds and warranty for them are handled by that merchant under their own policy, and your consumer guarantees run against them. Contact them directly — or contact us and we will point you to the right place.

Change of mind

Change-of-mind returns are a courtesy we offer beyond the law, not something the law requires. On ready-to-order items we accept them within 30 days provided the item is unused, unopened and in its original packaging. Return postage for change of mind is yours, and the original delivery fee is not refunded.

What we cannot accept for change of mind

• Food, drink and other perishable or hygiene-sensitive goods.
• Made-to-order, personalised and custom-configured pieces, once production has begun.
• Items sourced specifically to your brief.
• Installed or built work, once work has commenced on site.

These exclusions apply to change of mind only. If any of these items is faulty, misdescribed or not fit for purpose, your consumer guarantee rights apply in full.

Custom and installed work

Made-to-order pieces are covered by our remake guarantee: if the finished item does not match the specification you approved, we remake it at our cost. Installation and build work is warranted for workmanship — we return to correct any defect in our work at no charge.

Starting a return

Email care@benaiah.app with your order number and, for a fault, a photograph. We will confirm the return method before you send anything back. Approved refunds go back to the original payment method. Return postage on faulty items is at our cost.

This policy is offered by Benaiah Godson Pty Ltd. It is a plain-language summary and does not replace your statutory rights.